Refund Policy

At Kelvin Smith Clothing, we strive to ensure your satisfaction with every purchase. However, we understand that there may be instances where you need to return or exchange an item. Please review our refund policy below:

Returns and Exchanges:

We accept returns and exchanges within 7 days of receipt of your order. To be eligible for a return or exchange, the item must be unused , in its original condition, and accompanied by proof of purchase.

Refund Process:

Upon receipt and inspection of the returned item, we will notify you of the status of your refund or exchange. If approved, refunds will be processed back to the original method of payment within 7-10 business days. Exchanges will be processed promptly, and replacement items will be shipped out accordingly.

Return Shipping:

Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance for your return.

Non-Refundable Items:

Certain items may not be eligible for return or exchange, including but not limited to:

• Items marked as final sale or clearance
• Personalized or customized items
• Gift cards

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at kelvinsmithclothing@gmail.com. We will work with you to resolve the issue promptly, whether through a replacement, exchange, or refund.

Refund Exceptions:

We reserve the right to refuse refunds or exchanges if the returned item does not meet our return policy criteria. Additionally, we may withhold a partial refund if the item is not in its original condition, is damaged, or is missing parts.

Contact Us:

If you have any questions or concerns regarding our refund policy, please don't hesitate to contact us at kelvinsmithclothing@gmail.com or call us at +91 9535 858361. Our customer support team is here to assist you and ensure a smooth refund or exchange process.

Thank you for choosing Kelvin Smith Clothing. We value your business and strive to provide you with excellent service and products.